❓ FREQUENTLY ASKED QUESTIONS (FAQs)

1. What is EPPL?
EPPL (ELINGHIL PATIENT’S PROVISIONS LIMITED) is a non-medical patient support and logistics company. We help patients, families, and caregivers manage hospital life through bedside support, emergency hospital packs, and coordinated services.
2. Is EPPL a hospital or medical service?
No. EPPL is not a hospital and does not provide medical treatment, diagnosis, or nursing care. Our services are strictly non-medical and are designed to complement professional healthcare.
3. What is a Bedsider?
A bedsider is a trained non-medical support person who assists patients with comfort, companionship, and basic daily support during hospital stays.
4. What does a bedsider do?
Bedsiders may assist with:
Patient companionship Basic comfort and reassurance
Assisting with meals (non-medical)
Helping families by staying with patients
Bedsiders do not give medication, perform clinical procedures, or replace nurses.
5. Who can request a bedsider?
Bedsider services can be requested by:
Patients
Family members
Caregivers
Organizations supporting patients
6. What are Emergency Hospital Packs?
Emergency Hospital Packs are ready-made sets of essential items needed during sudden hospital admissions or extended stays. They help families avoid last-minute stress.
7. What is included in an Emergency Pack?
Packs may include:
Basic hygiene items
Comfort essentials
Caregiver support items
Contents vary by pack type and availability.
8. Can Emergency Packs be customized?
Yes. Packs can be adjusted depending on patient needs and availability of items.
9. Does EPPL provide food services?
EPPL coordinates access to trusted partner restaurants that provide suitable meals for patients and caregivers. EPPL does not cook or sell food directly.
10. How do I request EPPL services?
You can request services through:
The EPPL website
Phone or WhatsApp
Email
Our team will assess your needs and coordinate support.
11. How quickly can services be arranged?
Response time depends on availability and urgency, but EPPL aims to support clients as quickly as possible, especially during hospital emergencies.
12. Who can apply to be a bedsider?
Bedsiders may include:
Caregivers
Support workers
Individuals with patient care experience
Compassionate and responsible adults
All bedsiders are coordinated under EPPL guidelines.
13. Is EPPL hiring or subcontracting bedsiders?
EPPL may hire or subcontract bedsiders depending on operational needs and availability.
14. Can organizations partner with EPPL?
Yes. EPPL welcomes partnerships with restaurants, caregiver groups, NGOs, institutions, and community organizations that support patient wellbeing.
15. Is EPPL registered and compliant?
Yes. EPPL is a registered company operating in Zambia and follows all applicable business and regulatory requirements.
16. How does EPPL protect patient dignity and privacy?
EPPL operates with strict respect for confidentiality, professionalism, and patient dignity at all times.
17. Does EPPL replace hospital staff?
No. EPPL services support patients and families and do not replace hospital staff or healthcare providers.
18. Where does EPPL operate?
EPPL currently operates in Zambia, with plans to expand services over time.
19. What if I have a concern or complaint?
You can contact EPPL directly through our contact channels. We take feedback seriously and aim to resolve concerns promptly.
20. How can I contact EPPL?